Return Policy

You may return an item within 7 days of delivery (or in-store pickup) if it arrives faulty, dead-on-arrival, significantly not as described, or if we shipped you the wrong item.

For items bought in person at one of our showrooms, the same 7-day window applies from the date of purchase.

To qualify for a return, the item must be in the same condition you received it in, with all original accessories, cables, and packaging included where possible.

Physical damage caused after delivery (drops, liquid damage, unauthorised repairs) is not covered under this return policy — see the Warranty section below for what applies after the return window.

Please have your order confirmation, receipt, or M-Pesa/payment reference ready — this is how we verify the purchase.

Contact us within 7 days of delivery via WhatsApp or phone (0700 735 597) or email (info@buylaptopkenya.co.ke) with your order details and the reason for the return.

For Nairobi orders, we will arrange pickup of the item. For upcountry orders, we will advise the nearest courier drop-off point.

Once we receive and inspect the item, we will confirm whether it qualifies for a refund, replacement, or repair.

Approved refunds are issued via the original payment method (M-Pesa, bank transfer, or card) within 7–10 business days of us receiving and inspecting the returned item.

If you prefer a replacement or store credit instead of a cash refund, let us know when you start the return — we can usually process an exchange faster than a refund.

If the item is faulty, not as described, or we sent the wrong item, we cover the cost of return delivery.

If you are returning an item for any other reason, the cost of returning it to us is the customer’s responsibility.

Once the 7-day return window has passed, your purchase is covered by its warranty instead: brand-new devices carry the manufacturer’s official warranty (typically 1–2 years depending on the brand), and refurbished devices carry a 3–12 month shop warranty, as stated on the product page at the time of purchase.

To make a warranty claim, contact us the same way as a return (WhatsApp, phone, or email) with your proof of purchase and a description of the fault.

If anything here is unclear, reach out before you buy — we're happy to confirm return or warranty terms for a specific product on WhatsApp or by phone.